Dear Editor,
I’ve read your article advertising the Riviera Hotel as a peaceful place to have some rest and enjoy the countryside. You must be joking! I was there last month with my parents and it’s the worst place you can imagine! There’s some construction work going on nearby. The builders are using heavy machinery, so the noise and dust make relaxation impossible. There were also serious complaints about the standard of the hotel buffet. The holiday was a nightmare.

Kate, 19, Manchester
adapted from www.holidaycompensationclaims.com